Return & Cancelation Policy

Can we cancel our Orders?

Nuoaura shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, or containing any other incorrect information or typographical errors at any time before the dispatch of the Products. We may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by our internal department, in which case, we reserve the right, at our sole discretion, to refuse or cancel such order or any portion thereof. In each case, we will provide notification to the User and will process a refund in accordance with the Refund and Return/Replacement Policy.

If the order is canceled/rejected before the product has been shipped, you can choose to have the entire amount refunded or get an Nuoaura credit voucher. Though we will deduct the payment gateway charge if you have used it for that order.

Order once placed on Nuoaura can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on nuoaura.com or by calling our Customer Care on +91-80-4128 8124 or by sending an email at support@nuoaura.com. Nuoaura reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category & other terms specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Nuoaura to arrange delivery of Product etc. If cancellation request is rejected by Nuoaura after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Nuoaura, the said amount will be refunded in accordance with mentioned process below.

Can I Return my Orders?

The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. Incase, of products where specification standards are not mentioned, customer shall receive those standards/specifications which is in stock at the time of ordering and the same cannot be replaced / returned.

Call on +91 90199 12222 or by sending an email at support@nuoaura.com . If the Customer finds that the Product delivered is damaged and/or defective and/or is different from the product that was ordered or is expired or does not meets the specification listed on the website. Also, Returns or Replacement will be entertained only once for each order. 

Please inspect all goods carefully on delivery and immediately inform our customer service if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages. In other cases, our friendly customer service will help you handling warranty issues.

There are some items, which do not qualify for refunds. They are: Customized assembled Desktop Computers or installed furniture, customized stationery, perishable goods such as food/beverages/flowers, custom orders (including large quantity, specially priced quoted orders), Downloaded Software.

In case of Return or Replacement of any Product, Nuoaura will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/documentations/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, our Courier Agent will provide the customer with an acknowledgement of Return pick up. The customer should retain the said acknowledgment and quote or produce the same in all future communications with Nuoaura.

Any item/s which is not in its original condition, is damaged or missing parts for reasons not due to our error cannot qualify under return & refund. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If we approve your return, then your refund will be processed, and a credit will automatically be applied to your credit card / your registered bank account / your Nuoaura account with us / original method of payment, within 30 days.

  • If you haven’t received a refund yet, first check your bank account again. Or do contact our helpdesk team by sending an email to – support@nuoaura.com

  • Also, check with your credit card/Bank, it may take some time before your refund is officially posted.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale/special priced items cannot be refunded, unless & otherwise it’s specifically mentioned in the Sale terms.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atsupport@nuoaura.com and upon confirmation from the support team, send your item to: # 36, 1st floor, 9th Main, Off CMH Road, Indiranagar 1st stage, Bangalore, KA, 560038, India.

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